Shipping Policy

At Cozyn, we want ordering your favorite blankets to be simple, convenient, and transparent. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, and potential delays.

Free Worldwide Shipping

Cozyn offers free worldwide shipping on eligible orders placed through Cozyn.shop.

There is no standard shipping fee for eligible destinations.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on destination, carrier operations, customs processing, public holidays, weather, and other circumstances outside our reasonable control.

Order Processing

After an order is placed, it may require processing and verification before shipment.

During periods of unusually high demand, major holidays, promotional events, or unexpected operational disruptions, processing may take longer than usual.

Once your order has been dispatched, available tracking information may be provided electronically.

Order Tracking

Where tracking is available, customers can use the tracking information provided to follow the progress of their shipment.

Tracking information may require some time to become active after a package has been handed over to the shipping carrier.

If you experience an issue with your tracking information, contact us at support@Cozyn.shop.

International Shipping

We ship internationally to supported destinations.

International shipments may be subject to local customs procedures, import regulations, or other requirements imposed by the destination country.

Where taxes, duties, or import charges are imposed by local authorities and are not collected during checkout, responsibility for those charges will be determined by applicable law and the rules of the destination jurisdiction.

Shipping Delays

Although most orders are expected to arrive within our estimated timeframe, occasional delays may occur due to:

• Customs inspections or processing.

• Severe weather or natural events.

• Carrier network disruptions.

• Public or national holidays.

• High-volume shopping periods.

• Incorrect or incomplete shipping information.

• Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our support team so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your address, contact us as soon as possible at support@Cozyn.shop.

We will make reasonable efforts to assist with corrections before shipment, but we cannot guarantee that shipping details can be changed once an order has entered fulfillment or has been dispatched.

Lost or Damaged Shipments

If your package appears to have been lost during transit or arrives damaged, contact our customer support team with your order number and relevant details.

We will review the circumstances and work toward an appropriate resolution.

Contact Us

For shipping questions:

Cozyn.shop
102-3680 Rae Ave
Vancouver, British Columbia V5R 2P5
Canada

Phone: +1 (778) 822-8320
Email: support@Cozyn.shop