Return & Refund Policy

At Cozyn, customer satisfaction is important to us. We want you to feel comfortable and confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days under the terms outlined below.

30-Day Return Period

We offer free returns on eligible purchases within 30 days.

The 30-day return period begins on the date your order is delivered. To request a return, please contact our customer support team at support@Cozyn.shop within this period.

Please include your order number, the item you would like to return, and the reason for your request.

Return Eligibility

To qualify for a return, products should generally:

• Be returned within the applicable 30-day return period.

• Be in their original or substantially original condition.

• Be free from damage caused by misuse, improper care, or avoidable handling.

• Include original packaging or accompanying materials where reasonably possible.

• Have valid proof of purchase from Cozyn.shop.

For hygiene and quality reasons, blankets that have been excessively used, intentionally damaged, altered, heavily soiled, or returned in a condition that prevents reasonable inspection may not qualify for a full refund.

Nothing in this policy limits any rights available to consumers under applicable law.

Free Returns

For eligible returns approved under this policy, Cozyn covers the applicable return shipping cost.

Please contact us before returning a product. Our team will provide return instructions and, where applicable, information regarding the approved return shipping method.

Products returned without contacting us first may experience processing delays.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at support@Cozyn.shop as soon as reasonably possible. Include your order number and, where appropriate, clear photographs showing the issue.

After reviewing your request, we will work with you toward an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances and applicable consumer protection requirements.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card provider, payment processor, or financial institution.

Original shipping charges are not applicable to standard orders because Cozyn provides free worldwide shipping.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once processing or fulfillment has begun. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Exchanges

If you would like a different product, size, color, or variation, please contact our customer support team. Availability may vary.

Depending on the circumstances, we may recommend returning the original product for a refund and placing a new order for your preferred item.

Refund Delays

If you have received confirmation that a refund was processed but have not yet received the funds, please allow your financial institution sufficient processing time.

If an unusual delay occurs, contact your bank or payment provider first. You may also contact us at support@Cozyn.shop for assistance.

Contact Us

For questions regarding returns or refunds:

Cozyn.shop
102-3680 Rae Ave
Vancouver, British Columbia V5R 2P5
Canada

Phone: +1 (778) 822-8320
Email: support@Cozyn.shop